I am sorry that the cabin you stayed in was having heating issues in the basement. I truly believe that this was a misunderstanding, but again we apologize if you felt we did not care. Hidden Mountain has been under the same ownership and management for over thirty years. As you stated, when you have stayed with us in the past, you have had a great experiences. We do appreciate your business, and feel like we more than compensated for your stay with us.įirst, I would like to apologize if any of our staff came across as rude or uncaring. Because we refunded you $56.36, discounted you $50.00, and upgraded we could not refund you anymore money on this stay. So by the time you were upgraded, refunded and discounted your total discount ended up being $509.99. You had also used a $50.00 coupon at the time of booking. Our night auditor allowed you to keep your credit and also upgraded you to Mountain Flame, which is a 3 bedroom cabin that rents for $200.00 more per night than what you were charged. You decided on the credit, however, you later decided to move units.
Hidden mountain resort room 4093 tv#
However, our front desk weekend manager went above and beyond the policy and offered to move you to another unit or to credit you $56.36 for the inconvenience for TV in the living room.
We strive to maintain everything in good working order, but neither we nor the owner are obligated to give refunds for the failure or absence of any item, or for any public utility. may change without notice, due to malfunctions or owner changes. Therefore rates, descriptions, bed sizes, furnishings, etc. One of our rental policies is, All homes are privately owned. The TV in the living room went out and has since been replaced by the homeowner. We hope you will visit us again the next you are in the area. We strive to make sure that our customers have a relaxing and enjoyable stay with us. We also offer trash pick-up during your stay with us as a convenience. All of our properties are equipped with a washer and dryer and guests are welcome to launder their towels if they choose to not come to the office. Most other companies expect you to launder them yourself during you stay. We offer this as a convience to our customers. We are one of the only cabin resort companies in the area to offer this service. They also can exchange their towels at our East location as well. Our West properties are only about 10 minutes away, and can conveniently reach our East office on the backroads using a backroad map we provide to our guests. Since our East cabins are all within a mile of the office, we do offer onsite towel exchange. We do have someone available 24 hours a day in our on site office on weekends. We appreciate your comments and have passed them onto our Housekeeping Director.
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